Refund and Returns Policy

Refund and Return Policy for Ausadhium247

At Ausadhium247, we strive to ensure that our customers are satisfied with their purchases. However, due to the nature of our products, specific conditions apply for refunds and returns. Please read the policy carefully.

Eligibility for Returns

We offer a 7-day return policy under the following conditions:

1. Damaged or Defective Products: If the product you receive is damaged, defective, or incorrectly delivered, you are eligible for a return. The item must be in its original packaging and unused.
2. Expired Medicines: Any product that is expired at the time of delivery is eligible for return.
3. Incorrect Orders: If you receive a product different from what you ordered, it can be returned for a full refund or replacement.
4. Prescription Medicines: Prescription-based medicines are non-returnable unless the items delivered are damaged, defective, or incorrect.

Non-returnable Items

Due to health and safety concerns, the following items cannot be returned:

• Opened and used medicines, unless they are damaged or defective.
• Non-prescription healthcare products, once opened.
• Products purchased under a special sale or promotion, unless they are damaged or defective.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Notify us within 7 days of receiving your order by contacting our customer service at admin@ausadhium247.com or through our website’s contact form. Include your order number, a description of the issue, and pictures of the product (if applicable).
2. Return Approval: Once your return request is reviewed and approved, you will receive instructions on how to return the product to us.
3. Return Shipping: You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective product). We recommend using a trackable shipping method to ensure safe delivery.

Refund Policy

Once we receive and inspect the returned product, the following refund options are available:

1. Full Refund: If your return is approved, you will receive a full refund for the product within 7-10 business days after we receive the returned item. Refunds will be processed through the same method of payment used for the purchase.
2. Replacement: If you prefer, we can send a replacement for the returned item instead of a refund, subject to availability.
3. Partial Refund: If the returned item shows signs of use or is missing parts, a partial refund may be issued, based on the condition of the returned product.

Exchanges

If you need to exchange a product for the same item due to damage or defect, contact us within 7 days of receipt. Exchanges are processed once the original item is returned and inspected.

Cancellation Policy

• Orders can only be canceled before they are dispatched from our facility. Once shipped, the order cannot be canceled.
• If you cancel your order before shipping, you will receive a full refund.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us at:

• Email: admin@ausadhium247.com
• Phone: +91-9936645212

We are committed to ensuring a smooth shopping experience and resolving any issues as promptly as possible.